BLV Cortex
AI support assistant that runs on your data
Overview
Cortex is a retrieval-augmented LLM assistant over your knowledge base, docs, and tickets — answering customers, deflecting repeat tickets, and measuring quality.
Features
- RAG over docs & tickets
- Multilingual responses
- Human handoff when needed
- Quality evals & guardrails
- Zendesk, Intercom, Slack integrations
Screenshots
Tech specs
- Models
- GPT-4o, Claude, custom
- Deployment
- SaaS or private cloud
- SLA
- 99.9% uptime
FAQ
Does Cortex use my data to train?
No. Your data is isolated and never used to train shared models.
Can I bring my own model?
The Enterprise plan supports GPT-4o, Claude, or your own custom model.
Which languages are supported?
30+ languages including Vietnamese, English, Japanese, Chinese.